SmartBuzz Support

Questions, problems or ideas? Email support@ten13media.com. If something isn't working, include your phone model and the app version, which is under Account > About.

Common questions

Why doesn't my BAC match a breathalyzer?

SmartBuzz estimates your BAC from your profile and the drinks you log, using general formulas. Food, medication, health, hydration, metabolism and how accurately drinks are logged all change your real BAC, which can be higher or lower than the estimate. Treat every figure as an estimate.

Where is my data stored?

On your phone. There's no account, and we never receive your profile, drinks or history. Your phone's own iCloud or Google backup includes it. The Privacy Policy has the details.

How do I move my data to a new phone?

Set up the new phone from a backup of the old one: iCloud Backup or a computer backup on iPhone, or your Google backup or a phone-to-phone transfer on Android. SmartBuzz's data comes back with it. Moving data between an iPhone and an Android phone isn't supported yet.

How do I delete my data?

In the app, go to Account. Clear drink history removes past sessions, and Delete all data removes everything, including your profile. Deleting the app also removes its data from your phone.

How do I stop sharing usage data?

Go to Account > Settings and turn off Share usage data. The app then stops sending anonymous usage and crash reports.

How do I end a session?

Sessions end on their own once your estimated BAC returns to zero, and their drinks move to Activity.

Safety

Every BAC figure in the app is an estimate. Never use it to decide whether you can drive or are fit to do anything. If you've been drinking, don't drive. If you think someone has alcohol poisoning, call your local emergency number.